Terms of Service
It Takes a Village · Missoula, Montana and surrounding communities · Effective Oct 20, 2026
These Terms of Service ("Terms") apply to every service booked with It Takes a Village ("we," "us," "our"). By booking, confirming an appointment, or paying for a service, you ("Client") agree to these Terms.
1. Services
We offer residential cleaning (standard, deep, and move-out cleans) along with the household support services listed below. The exact tasks for each visit are agreed on before the appointment, in writing or by text/email.
Laundry & Home Resets: in-home laundry (wash, dry, fold), linen refresh, laundry catch-up sessions, seasonal closet swaps, emergency reset visits.
Organization: nursery organization, pantry cleanouts and restocks, closet and dresser resets, toy rotation systems, household inventory organization, car organization for families.
Meal Prep & Everyday Support: grocery list creation and pickup, pantry-to-meal planning, freezer meal prep, snack station setup, school lunch prep systems, special diet meal planning.
Baby, Family & Life Moments: postpartum household support, baby gear setup, bottle prep and washing, baby shower and birthday party setup, gift wrapping and holiday prep, Airbnb and VRBO stocking.
Tasks not listed in the agreed scope may be added on site only if time allows and may be billed at our hourly rate.
2. What We Do Not Provide
To keep everyone safe, the following are outside our services:
Childcare, babysitting, or supervision of children, elderly adults, or anyone in the home. A parent or responsible adult must be present or have arranged supervision for any children during the visit.
Medical, nursing, lactation, dietitian, or mental health services. Postpartum support is household help only. Special diet meal planning follows the Client's instructions and is not medical or nutritional advice.
Cleaning of biohazards (blood, bodily fluids beyond normal household levels, human or animal waste buildup), mold remediation, pest infestations, hoarding situations, or hazardous materials.
Moving heavy furniture or appliances, climbing above a standard step stool, exterior window washing, or work requiring a licensed trade.
Handling cash, valuables, firearms, or prescription medications.
We may stop or decline a service if conditions are unsafe or differ significantly from what was described at booking.
3. Booking, Quotes & Pricing
Quotes are based on the information you provide (home size, condition, tasks requested). If the home's condition or scope is significantly different on arrival, we will discuss an adjusted price or time before continuing.
Services are billed at our current hourly rate or a flat rate agreed in advance. Current rates will be provided at booking.
Travel: Visits within Missoula include travel. Visits outside Missoula include a mileage charge of $0.55 per mile, disclosed at booking.
A deposit of 25% may be required to hold first-time, large, or unique bookings. Deposits are applied to your final invoice.
4. Groceries, Supplies & Purchases
Groceries, organizing bins, gift wrap, party supplies, Airbnb/VRBO stocking items, and other purchases made on your behalf are billed at cost plus a shopping fee, or paid in advance by the Client. Receipts are provided.
We bring our own standard cleaning supplies and we will not use yours. Please tell us about any product sensitivities or preferred products before the visit.
Specialty supplies (e.g., stone or wood-specific cleaners) may be billed separately or need to be provided by you.
5. Food Safety, Allergies & Baby Items
You must tell us about all food allergies, intolerances, and dietary restrictions in your household before any meal prep, grocery, snack, or lunch service. We follow your instructions but cannot guarantee an allergen-free environment, and we are not responsible for reactions to ingredients you approved or did not disclose.
Prepared and frozen meals should be stored, reheated, and consumed according to the labels and instructions we provide. We are not responsible for food stored or handled improperly after our visit.
Bottle prep and washing are done according to your instructions and the manufacturer's guidelines. Formula preparation follows the instructions you provide; the Client is responsible for formula type, ratios, and feeding decisions.
Baby gear setup (cribs, swings, high chairs, monitors, etc.) is assembled following manufacturer instructions. We do not install car seats. The Client is responsible for checking that gear is secure and appropriate before use.
6. Cancellations, Rescheduling & Lockouts
Please give at least 72 hours' notice to cancel or reschedule.
Cancellations with less notice may be charged 50% of the booked service.
If we arrive and cannot access the home, or the visit cannot proceed due to unsafe conditions, the late-cancellation fee applies.
If we need to cancel (illness, weather, emergency), we will notify you as soon as possible and reschedule at no charge. As a small, owner-run business, we cannot always provide a substitute provider.
7. Access, Pets & Your Home
You agree to provide safe access to the home and any areas to be serviced. Keys and entry codes are kept confidential and returned or deleted when service ends.
Please secure pets that may be aggressive, anxious, or likely to escape, and tell us about any pets before the visit.
Please put away valuables, cash, jewelry, firearms, medications, and sensitive documents before the visit.
Utilities (water, electricity, heat) must be working for the service to be completed.
8. Satisfaction Guarantee
If something in the agreed scope was missed, contact us within 48 hours of the visit with details (photos are helpful). We will return to fix the missed item at no charge. Refunds are not issued for completed services, and the guarantee does not cover tasks outside the agreed scope or areas changed after the visit.
9. Damage & Liability
We take care with your home and belongings, and to reduce the risk of damage we prefer not to move furniture, electronics, or fragile items. If something is damaged during a visit, please report it within 48 hours. We will review the claim and, at our discretion, repair, replace, or reimburse at fair market value up to the cost of the service.
We are not responsible for damage caused by items that were already broken, worn, improperly installed, or unsecured (e.g., wall hangings, shelves); pre-existing stains or wear that cannot be removed; items of special value that were not put away; or cleaning products the Client requested we use.
To the extent allowed by Montana law, our total liability for any claim is limited to the amount paid for the service in question.
10. Payment
Payment is due at the end of each service by cash, Venmo, or invoice through HoneyBook.
If payment is not received within 72 hours of service, a 30% late fee will apply. We may pause future bookings until any balance is paid.
Tips are appreciated but never required.
11. Photos & Social Media
We may take before-and-after photos or short videos of our work to share on social media. We will not post anything showing you, your family, your children, your address, or identifying personal items without your permission. You may opt out of all photos at any time by telling us before or during your visit.
12. Privacy
We keep your personal information, home details, and anything we see in your home confidential. We do not sell or share your information except as needed to complete your service (for example, a grocery order placed in your name) or as required by law.
13. Safety & Respectful Conduct
We are committed to a safe, respectful working environment. We may end a visit immediately, and charge for time already worked, if we experience harassment, threats, intoxication-related safety concerns, or unsafe conditions.
14. Changes to These Terms
We may update these Terms from time to time. The version posted or sent to you at the time of booking applies to that booking.
15. Governing Law
These Terms are governed by the laws of the State of Montana. Any dispute will be handled in Missoula County, Montana.
16. Contact
It Takes a Village · 308.999.6116 · ittakesavillagemissoula@gmail.com
By booking with us, you confirm you have read and agree to these Terms.