Privacy Policy

It Takes a Village · Missoula, Montana and surrounding communities · Effective Oct 20, 2026

This Privacy Policy explains how It Takes a Village ("we," "us," "our") collects, uses, and protects your information when you visit our website, contact us, or book our services. By using our website or services, you agree to this policy.

1. Information We Collect

Information you give us:

  • Contact details: name, phone number, email address, and service address.

  • Booking details: services requested, scheduling preferences, home size and condition, and notes about your home.

  • Household details needed to do the job safely: entry instructions, keys or access codes, pets, food allergies and dietary needs, baby or family routines, and product sensitivities.

  • Payment and invoice records (see Section 4).

  • Messages, reviews, or feedback you send us.

Information collected automatically on our website:

Our website is hosted on Squarespace, which may collect basic information such as your IP address, browser type, device, pages visited, and referring site through cookies and similar technologies. This helps keep the site secure and shows us how visitors use it.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide quotes.

  • Schedule, perform, and follow up on services.

  • Shop, prepare meals, or set up items according to your household's needs and instructions.

  • Send invoices, collect payment, and keep business records.

  • Communicate about appointments, changes, or issues.

  • Improve our website and services.

  • Meet legal, tax, and safety obligations.

We do not sell your personal information.

3. How We Share Information

We only share information when needed to provide our services or run our business, including with:

  • Service providers: website hosting (Squarespace), booking and invoicing (HoneyBook), payment apps (Venmo), and email or scheduling tools.

  • Stores and delivery services: when we place or pick up a grocery or supply order on your behalf.

  • Legal or safety reasons: if required by law, or to protect the safety of you, us, or others.

These providers handle your information under their own privacy policies.

4. Payments

Payments are made by cash, Venmo, or HoneyBook invoice. Card and bank details entered through HoneyBook or Venmo are processed by those companies; we do not see or store your full card or bank account numbers.

5. Your Home & Household Information

We treat what we see and learn in your home as confidential. This includes your belongings, documents, routines, and family details. Keys and access codes are stored securely, used only for your appointments, and returned or deleted when service ends.

6. Photos & Social Media

We may take before-and-after photos or short videos of our work to share on our website or social media (such as TikTok). We will not post anything showing you, your family, your children, your address, or identifying personal items without your permission. You can opt out of all photos at any time by letting us know.

7. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect information from children online. Any information about children in your household (such as names, routines, or dietary needs) is provided by a parent or guardian and used only to provide the services requested.

8. Cookies

Squarespace uses cookies to run the site and understand traffic. You can block or delete cookies in your browser settings, though some parts of the site may not work as expected.

9. How We Protect & Keep Your Information

We take reasonable steps to protect your information, including limiting who can access it and using secure, password-protected tools. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

We keep information only as long as needed to provide services, keep business and tax records, or meet legal requirements, then delete or securely dispose of it.

10. Your Choices

You may ask us to:

  • See the personal information we have about you.

  • Correct information that is wrong or out of date.

  • Delete your information, unless we need to keep it for legal or tax reasons.

  • Stop sending you marketing messages (you can also use the unsubscribe link in any marketing email).

To make a request, contact us using the details below.

11. Third-Party Links

Our website may link to other sites, such as social media or payment pages. We are not responsible for how those sites handle your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

13. Contact Us

It Takes a Village · 308.999.616 · ittakesavillagemissoula@gmail.com